At Tarini, we value customer satisfaction and strive to provide a hassle-free shopping experience. We understand that sometimes a product may not meet your expectations, and we offer a flexible return and refund policy to ensure your peace of mind. Please read the following policy carefully:
Eligibility for Returns:
1. To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as received.
2. Return requests must be made within 14 calendar days from the date of delivery.
3. Personalized or customized products, as well as perishable goods, are not eligible for returns unless they arrive damaged or defective.
To initiate a return, please contact our customer support team through our designated communication channels, such as phone or email. Provide your order details and the reason for the return.Once your return request is approved, you will receive further instructions on how to proceed.
Please ensure that the returned item is securely packaged to prevent any damage during transit.
1. Upon receiving the returned item and verifying its condition, we will process the refund within 14 business days.
2. The refund will be issued using the original payment method used for the purchase. If the original payment method is unavailable, an alternative method may be used at our
3. Please note that any shipping or handling charges incurred during the initial purchase are non-refundable, except in cases where the return is due to our error or a defective product.
If you wish to exchange a product for a different size, color, or model, please contact our customer support team. We will guide you through the exchange process, subject to product availability.
Damaged or Defective Products:
In the event that you receive a damaged or defective product, please notify us within 48 hours of delivery. Provide detailed information and supporting evidence, such as photographs, to expedite the resolution process.
We will either arrange a replacement for the damaged/defective item or offer a refund, depending on your preference and product availability.
The following items are non-returnable: Personalized or customized products (unless damaged or defective) Items without original packaging Items that have been used or are not in their original condition
Change of Mind:
If you change your mind about a purchase and wish to return an item that is eligible for return, you may do so within the specified 7-day period. However, return shipping costs will be your responsibility.
Modifications to the Policy:
We reserve the right to modify or update this Return and Refund Policy at any time.
Any changes will be effective immediately upon posting the updated policy on our website.
Please contact our customer support team for any additional inquiries or assistance regarding our return and refund policy. We are here to help and ensure your satisfaction.
Note: This Return and Refund Policy is intended as a general guideline. For specific details and requirements, please refer to our website or contact our customer support team.
Mariko Tarini Private Limited
B 20, Sector 59, Gautam Buddh Nagar
Noida, U.P. 201301