Return and Refund Policy
At Tarini, we value customer satisfaction and strive to provide a hassle-free shopping experience. We understand that sometimes a product may not meet your expectations, and we offer a flexible return and refund policy to ensure your peace of mind. Please read the following policy carefully:
Eligibility for Returns:
1. To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as received.
2. Return requests must be made within 14 calendar days from the date of delivery.
3. Personalized or customized products, as well as perishable goods, are not eligible for returns unless they arrive damaged or defective.
To initiate a return, please contact our customer support team through our designated communication channels, such as phone or email. Provide your order details and the reason for the return.Once your return request is approved, you will receive further instructions on how to proceed.
Please ensure that the returned item is securely packaged to prevent any damage during transit.
1. Upon receiving the returned item and verifying its condition, we will process the refund within 14 business days.
2. The refund will be issued using the original payment method used for the purchase. If the original payment method is unavailable, an alternative method may be used at our
3. Please note that any shipping or handling charges incurred during the initial purchase are non-refundable, except in cases where the return is due to our error or a defective product.
If you wish to exchange a product for a different size, color, or model, please contact our customer support team. We will guide you through the exchange process, subject to product availability.
Damaged or Defective Products:
In the event that you receive a damaged or defective product, please notify us within 48 hours of delivery. Provide detailed information and supporting evidence, such as photographs, to expedite the resolution process.
We will either arrange a replacement for the damaged/defective item or offer a refund, depending on your preference and product availability.
The following items are non-returnable: Personalized or customized products (unless damaged or defective) Items without original packaging Items that have been used or are not in their original condition
Change of Mind:
If you change your mind about a purchase and wish to return an item that is eligible for return, you may do so within the specified 7-day period. However, return shipping costs will be your responsibility.
Modifications to the Policy:
We reserve the right to modify or update this Return and Refund Policy at any time.
Any changes will be effective immediately upon posting the updated policy on our website.
Please contact our customer support team for any additional inquiries or assistance regarding our return and refund policy. We are here to help and ensure your satisfaction.
Note: This Return and Refund Policy is intended as a general guideline. For specific details and requirements, please refer to our website or contact our customer support team.
- tarinionline.com does not have the provision for returns EXCEPT if the product is damaged or wrongly sent.
Please do not accept any order if the seal is broken/unsealed at the time of delivery.
- tarinionline.com offers a simple and easy 7-day return policy to our customers. You can conveniently return an item if it falls in the above exception, within 7 day from the date of delivery.
All returned items must be unused and unwashed for hygiene reasons and returned with original packaging and tags in place. Items without tags will not be accepted.
- The returned item can be exchanged with the correct/new product (of the same value)
- Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:
- The items should be unused and unwashed.
- The packaging should have the original packaging and tags in place.
- The product should be returned within 7 day from the delivery date.
· Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense.
No amount will be reimbursed in this case.
- In case of orders where reverse pick-up may not apply, customers can self-ship the items to tarinionline.com (using a reliable courier service). In this case, an amount of Rs. 100 will be reimbursed in the customer’s account towards shipping costs in the form of a coupon code. This will be done post the quality check of all the received items.
The Return Process - Online
- You can return an item online at tarinionline.com, if the item is damaged or wrongly sent by sending an email at email@example.com and we will revert within 48 hours of receiving the email.
- A notification initiating the return process will be sent to the customer within 48-72 working hours from the date of receiving the items.
- Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
For any other queries, you can e-mail us at firstname.lastname@example.org. Please include the below information:
- Order Number / Registered email Id·
- Product Name·
- Delivery Address
To process a return successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with. Make sure a copy of e.mail with concern & reason of return is dropped inside the packet.
Mariko Tarini Private Limited
B 20, Sector 59, Gautam Buddh Nagar
Noida, U.P. 201301